If your in need of a laugh and trust me its worth it even if your not, you simply must go to
http://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html and read this great customer complaint letter to Virgin Atlantic boss Sir Richard Branson (He even has a nice blog).
Heads up to all round legend Paul Walsh for pointing me to this one.
Was so funny I cried myself laughing!